Returns policy The Customer may exercise the right of withdrawal within 30 (thirty) days of the delivery date. To exercise this right correctly, the Customer should contact our Customer Services by telephone or through the “self-service” options available for registered and non-registered clients (purchase done as Guest), or by going to an official Sales Point.
The customer must also comply with the following conditions:
(i)(i) items must be accompanied by the sales receipt;
(ii)(ii) items must be accompanied by the original labels and tags;
(iii)(iii) items must not be damaged, used, worn, manipulated, repaired and/or washed.
The Vendor reserves the right to refuse returns of any items which are damaged, incomplete, deteriorated and/or dirty or in any condition that indicates unequivocally that they have been used; or returns after the definitive time period indicated above. The Vendor also reserves the right to claim compensation for any malicious or accidental damage caused by the customer in the process of returning the items. The Vendor is not responsible for any loss or theft of returned items not attributable to the vendor; nor for returns to incorrect addresses or delays in the delivery of returned items not attributable to the vendor. The customer is responsible for providing proof of returns.
Process your return at one of our Sales Points. Below are the addresses of stores authorized to collect return items:
Customer Support: 03339397975
La Martina Guards Store, Smith's Lawn Windsor Great Park, London TW20 0HP
The Guards Polo Club Store by La Martina Opening Hours: April – September, Tuesday to Sunday 10am - 5pm.
THE STEPS TO FOLLOW:
1) Check the address of the store on our website.
2) Take the items to be returned to the store along with the order details.
3) The garment will be checked in the store. A La Martina sales assistant will call Customer Care on your behalf, and the cost of the items will be refunded immediately.
4) If the order was placed online and collected and paid for in store, it can only be refunded in the same store where the items were collected.